
Senior Research Strategist
Social & UX Research · Ethnography · Strategy ·
Research rooted in people. Strategy grounded in evidence.
I work at the intersection of user behaviour, product strategy, and evidence. My research programmes give teams the clarity they need to prioritise confidently — whether that means redesigning a digital service, shaping a product roadmap, or making the case for investment.
About Me.
I’m a senior researcher and strategist, with a background in social science, ethnography, and applied research.
My foundation is social research — ethnography, anthropology, qualitative fieldwork. That’s where I learned how to read people and organisations carefully, and how to sit with complexity long enough to understand it properly. It’s also what distinguishes how I work: I bring a depth of human understanding to applied research contexts that goes beyond usability and metrics.
Over the past fifteen years, I’ve built a practice that moves across sectors and scales. I’ve led research embedded in product and design teams on global AI-enabled platforms, designed compliance-aware research cycles for regulated healthcare services, delivered qualitative fieldwork and synthesis for European Commission policy programmes, and coordinated research and strategy across 16 international markets. I’ve conducted sensitive ethnographic fieldwork in high-risk environments, and I’ve presented findings to senior product directors, NGO advocates, and government policymakers.
What connects all of it is a consistent approach: defining the right question, designing research that generates credible evidence, and translating that evidence into something organisations can actually act on. I’ve built research practices from the ground up, introduced AI-assisted workflows for synthesis and insight governance, led cross-functional stakeholder engagement, and delivered recommendations that have shaped product roadmaps, policy briefs, and commercial strategies.
I hold a PhD in Social Sciences and I’m currently studying Psychology. I’ve published peer-reviewed research in international journals and presented at conferences across Europe, North America, and Brazil. I bring academic rigour to applied problems — and the pragmatism that commercial and product environments require.
What I do
Research Strategy & Programme Design I design end-to-end research programmes, from shaping the right question to delivering findings that land with stakeholders. I work across qualitative and quantitative methods and choose the approach that fits the problem, not the one that’s easiest to run.
Evaluative & Behavioural User Research I investigate how people interact with products and services — identifying points of friction, unmet expectations, and emerging workarounds. My approach combines moderated interviews, usability sessions, AI-assisted unmoderated research, and behavioural analytics to build a comprehensive and reliable evidence base.
Social & Ethnographic Research — My research practice is rooted in social science. I have conducted long-term ethnographic fieldwork across migration and belonging, religious identity, sexuality and music culture, and LGBTQ+ rights and public health — working in community settings, high-risk environments, and across cultural and linguistic boundaries. This depth of human understanding informs every applied research project I take on.
Synthesis & Strategic Framing I translate complex, multi-source evidence into clear prioritisation frameworks and recommendations. The goal is always to make findings decision-ready — structured in a way that stakeholders can act on directly.
Regulated & High-Stakes Environments I’ve worked in regulated healthcare, EU policy settings, and sensitive social research contexts — including long-term ethnographic fieldwork. I understand compliance requirements, ethical research design, and how to operate when the stakes are high.
Publications & Policy Impact — Six peer-reviewed articles in international journals, research cited in EU policy briefs and white papers, and findings presented at conferences across Europe, North America, and Brazil.
Portfolio | Recent Case Studies
Customer Support & Resolution Journey
Label:UX Research · Enterprise AI PlatformAn evaluative sprint investigating why users were losing trust in the post-submission support experience on a global enterprise platform. The research identified critical breakdowns in communication, transparency, and ownership — and surfaced the hidden operational costs users were absorbing through workarounds. Findings shaped product and support roadmap priorities.
Access Management & Governance
Label: UX Research · Enterprise AI Platform ·
A mixed-methods sprint revealing how governance failures, architectural fragmentation, and operational burden were blocking a global enterprise platform from scaling. The research produced a causal chain framework connecting governance → architecture → operations → workarounds, reframing a usability problem as a product strategy issue.
Healthcare UX & Patient Journey Redesign
Label:UX Research · Regulated HealthcareEnd-to-end research and optimisation for a regulated online healthcare provider, embedding User-Centred Design into a service with strict medical compliance requirements. Research informed product roadmap decisions and content redesign, contributing directly to measurable commercial and clinical outcomes.
EU Commission Policy Research Label: Qualitative Research · European Commission
Designed and facilitated inclusive focus groups with migrant workers across Europe for a European Commission study on qualification recognition barriers. Combined desk research and lived experience data into structured outputs that contributed to EU white papers and policy briefs.